Verification codes & payment problems
Quick fixes for the most common issues when signing in or paying, on a laptop or on a phone.
I can't type the code my bank texted me
The code screen belongs to your bank and opens inside the payment area. On a laptop, click once directly inside the code box before typing — the first click moves the keyboard into that box.
- You can paste the code: copy it from your messages and press Ctrl+V (Cmd+V on a Mac).
- If the box still ignores typing, scroll the payment area fully into view and try again.
- Turn off password-manager or autofill pop-ups covering the box, then click the box again.
- No code after a minute? Use your bank's "Resend code" link rather than restarting the booking.
- Still stuck? Finish the same booking on your phone — your held time stays reserved for 3 minutes.
My payment was declined or didn't finish
- Nothing is charged unless you see the confirmation screen. A declined attempt costs you nothing.
- Check the card number, expiry, security code and postcode, then try again.
- Some banks block a first online booking — approve it in your banking app and retry.
- If you closed the page mid-payment, the time is released automatically and you can rebook.
- A repeated attempt on the same time never creates a second booking or a second charge.
Apple Pay or Google Pay isn't showing
- Apple Pay appears only in Safari on an iPhone, iPad or Mac with a card set up in Wallet.
- Google Pay appears in Chrome when a card is saved to your Google account.
- If neither appears, paying by card works exactly the same way.
Still need a hand?
Contact us through the support page and include the business name, the date and time you tried to book, and the receipt number if you have one.